Delivery

 Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping

Our courier will only deliver to a South African street address. For deliveries outside of South Africa, please contact our customer service department during office for a confirmed quote.  A signature is required on all deliveries. All items are delivered between Monday and Friday, usually between 8.00am and 17.00pm. 

LIGHT GOODS:
Your order will be delivered by our chosen carrier. If no-one is available to sign for the item at the delivery address when our carrier calls, a card will be left detailing how to arrange re-delivery or collect the item from the carrier.

HEAVY GOODS:
The item will be dropped off at a ground floor location, where possible at your front door. The carrier will not be able to deliver the item via any stairs or via a lift. You will need to position the item yourself and remove the packing materials.

PLEASE NOTE: 
You will need to ensure your floor loadings are not exceeded.

You will need to ensure that appropriate parking or a loading bay is available for our carrier's vehicle. You will also need to ensure there is clear access along the entire delivery route for the item ordered and the carriers moving equipment, including through all doorways. You will need to ensure the installation site is clear. We may ask you to complete a Heavy Goods Delivery Form to confirm these details before your order is dispatched.

Our carriers may charge us a fee if a delivery has to be aborted. If a delivery is aborted because you have supplied inaccurate or incomplete information, or the delivery site has not been prepared as agreed, or you are not available on the scheduled delivery day to receive an item, we reserve the right to recover the aborted delivery charge from yourself.

There may be a charge if you instruct us to change your delivery address after your order has been dispatched.

Delivery Schedule

Estimated delivery lead times are indicated for each product and can be:

1 To 3 Working Days : These items are in stock in our own warehouse. Orders received before 2.00pm are dispatched the next business day

2 To 5 Working Days : These items are in stock at our carefully selected suppliers. These orders are usually dispatched within five working days.

10 To 14 Days : These are mostly heavy items exceeding 15 kilograms. We aim to deliver these items within two weeks from receipt of completed order. The delivery day will be booked in with you by phone by our carriers for these items.

PLEASE NOTE: Expected delivery dates or times given by Security Hyperstore, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.

 

 

Back Orders If your item is not in stock, we will put your order on our back order system. You will be emailed with the option to cancel your order if you would rather not wait, otherwise we will email you when the item is in stock.

Tax Charges All sales are subject to 14% VAT.

Undeliverable packages 

Occasionally packages are returned to us undeliverable. Should this event take place every
attempt will be made to contact you to make arrangements for re-shipment.


Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/returns Policy

Purchases may be returned to us for a credit subject to a 15% handling fee. Before returning any item, you must contact Security Hyperstore and obtain a Return Authorization Number. You must do this within seven days of the delivery of your order.

We cannot accept returns without a return authorization number. Goods must be returned to Security Hyperstore unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. Goods manufactured to Buyer’s specific requirements may under no circumstances be credited for reasons of unsuitability. In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.

 * Note:  Security Hyperstore recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:

1. Shipment tracking.

2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Disclosure of outlet country at time of payment

South Africa
First National Bank


Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). 

Security Hyperstore endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Security Hyperstore reserves the right to change pricing at any time without prior notice.

Credit Card

We accept American Express, Diners Club, MasterCard & Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

Cards accepted - Visa, MasterCard, Diners Card and American Express

EFT (Electronic Fund Transfer)
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One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Security Hyperstore as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. 


Banking Details:
Bank                            : First National Bank
Branch No.                  : 222826
Account Name            : Security Hyperstore
Account No.                : 62059885320
Account Type              : Cheque


Direct Deposit 
You may pay for your products through a direct deposit. However a direct cash deposit carries an additional fee. Please contact us for details.


For more information about how to order, special order requirements and other payment options, please contact our Support Team on +27 81 711 0325 or email: online@securityhyperstore.co.za  


Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL)encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.
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