Refunds/returns Policy

  1. Purchases may be returned to us for a credit subject to a 15% handling fee. Before returning any item, you must contact Security Hyperstore and obtain a Return Authorization Number. You must do this within seven days of the delivery of your order.

    We cannot accept returns without a return authorization number. Goods must be returned to Security Hyperstore unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. Goods manufactured to Buyer’s specific requirements may under no circumstances be credited for reasons of unsuitability. In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.

     * Note:  Security Hyperstore recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

    International customers should make use of a courier that offers:

    1. Shipment tracking.

    2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

    Disclosure of outlet country at time of payment