Conditions of Use

About Us Our Contact Details:

Security Hyperstore
43 Overport Drive
Musgrave
Durban
KwaZulu-Natal
4001

Phone: 031 207 3114
Online Support: 081 711 0325

At Security Hyperstore we offer up-market, high quality, reasonably priced range of security equipment together with all the technical advice required. Let us provide you with the expertise you require, at a price you can afford. Look to Security Hyperstore, your one stop shop for your security needs. We provide a quick and easy means of accessing a broad range of expert services. From purchasing to product design, we have what you need.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Security Hyperstore does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Your email address will be kept confidential. We will not email you after your order has been processed without your consent.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the within 2 business days provided payment is validated/received before 14h00 hours.

Should the product not be in stock please allow 10 business days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Security Hyperstore will contact you via email and provide a revised shipping schedule.

Pictures may differ from actual product and / or Pictures are for display purposes only. Product images may portray accessories however this may not necessarily be included unless otherwise stipulated on product description.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping

Our courier will only deliver to a South African street address. For deliveries outside of South Africa, please contact our customer service department during office for a confirmed quote.  A signature is required on all deliveries. All items are delivered between Monday and Friday, usually between 8.00am and 17.00pm. 

Light Goods
Your order will be delivered by our chosen carrier. If no-one is available to sign for the item at the delivery address when our carrier calls, a card will be left detailing how to arrange re-delivery or collect the item from the carrier.

Heavy Goods
The item will be dropped off at a ground floor location, where possible at your front door. The carrier will not be able to deliver the item via any stairs or via a lift. You will need to position the item yourself and remove the packing materials.

PLEASE NOTE: 
You will need to ensure your floor loadings are not exceeded.

You will need to ensure that appropriate parking or a loading bay is available for our carrier's vehicle. You will also need to ensure there is clear access along the entire delivery route for the item ordered and the carriers moving equipment, including through all doorways. You will need to ensure the installation site is clear. We may ask you to complete a Heavy Goods Delivery Form to confirm these details before your order is dispatched.

Our carriers may charge us a fee if a delivery has to be aborted. If a delivery is aborted because you have supplied inaccurate or incomplete information, or the delivery site has not been prepared as agreed, or you are not available on the scheduled delivery day to receive an item, we reserve the right to recover the aborted delivery charge from yourself.

There may be a charge if you instruct us to change your delivery address after your order has been dispatched.

Delivery Schedule

Estimated delivery lead times are indicated for each product and can be:

1 To 3 Working Days : These items are in stock in our own warehouse. Orders received before 2.00pm are dispatched the next business day

2 To 5 Working Days : These items are in stock at our carefully selected suppliers. These orders are usually dispatched within five working days.

10 To 14 Days : These are mostly heavy items exceeding 15 kilograms. We aim to deliver these items within two weeks from receipt of completed order. The delivery day will be booked in with you by phone by our carriers for these items.

PLEASE NOTE: Expected delivery dates or times given by Security Hyperstore, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time. 

Back Orders If your item is not in stock, we will put your order on our back order system. You will be emailed with the option to cancel your order if you would rather not wait, otherwise we will email you when the item is in stock. 

Tax Charges All sales are subject to 15% VAT.

Undeliverable packages 

Occasionally packages are returned to us undeliverable. Should this event take place every
attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/returns Policy

Purchases may be returned to us for a credit subject to a 15% handling fee. Before returning any item, you must contact Security Hyperstore and obtain a Return Authorization Number. You must do this within seven days of the delivery of your order.

We cannot accept returns without a return authorization number. Goods must be returned to Security Hyperstore unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. Goods manufactured to Buyer’s specific requirements may under no circumstances be credited for reasons of unsuitability. In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account.

 * Note:  Security Hyperstore recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:

1. Shipment tracking.

2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Disclosure of outlet country at time of payment

South Africa
First National Bank

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Security Hyperstore endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Security Hyperstore reserves the right to change pricing at any time without prior notice.

Credit Card

Weaccept American Express, Diners Club,MasterCard & Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Security Hyperstore as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. 

Banking Details:
Bank                            : First National Bank
Branch No.                  : 222826
Account Name            : Security Hyperstore (PTY) Ltd
Account No.                : 62715011384
Account Type              : Cheque

Direct Deposit
You may pay for your products through a direct deposit. However a direct cash deposit carries an additional fee of 1% . Please contact us for details.

For more information about how to order, special order requirements and other payment options, please contact our Support Team via email: admin@securityhyperstore.co.za  

Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Security Hyperstore and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Security Hyperstore for any civil action or any legal action deemed necessary against me. 

Contact Details

Physical Address:

43 Overport Drive

Musgrave

Durban

4001
South Africa

Postal Address:

PO Box 37864
Overport
4067
South Africa

Email address:
online@securityhyperstore.co.za
admin@securityhyperstore.co.za

Phone Number:
(081) 711 0325
(031) 207 3114