Shipping

Delivery Policy:
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping:
Our courier will only deliver to a South African street address. For deliveries outside of South Africa, please contact our customer service department for a confirmed quote. A signature is required on all deliveries. All items are delivered between Monday and Friday, usually between 8.00am and 17.00pm.

Light Goods:
Your order will be delivered by our chosen carrier. If no-one is available to sign for the item at the delivery address when our carrier calls, a card will be left detailing how to arrange re-delivery or collect the item from the carrier.

Heavy Goods:
The item will be dropped off at a ground floor location, where possible at your front door. The carrier will not be able to deliver the item via any stairs or via a lift. You will need to position the item yourself and remove the packing materials.

Please Note:
Our carriers may charge us a fee if a delivery has to be aborted. If a delivery is aborted because you have supplied inaccurate or incomplete information, or the delivery or you are not available on the scheduled delivery day to receive an item, we reserve the right to recover the aborted delivery charge from yourself.

There may be a charge if you instruct us to change your delivery address after your order has been dispatched.

You may track your order status and obtain the waybill no from the My account Page.

Delivery Schedule
Estimated delivery lead times are indicated for each product and can be:
1 To 3 Working Days : These items are in stock in our own warehouse. Orders received before 2.00pm are dispatched the next business day
2 To 5 Working Days : These items are in stock at our carefully selected suppliers. These orders are usually dispatched within five working days.
10 To 14 Days : These are mostly heavy items exceeding 15 kilograms. We aim to deliver these items within two weeks from receipt of completed order. The delivery day will be booked in with you by phone by our carriers for these items.

PLEASE NOTE: Expected delivery dates or times given by Security Hyperstore, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.

Back Orders
If your item is not in stock, we will put your order on our back order system. You will be emailed with the option to cancel your order if you would rather not wait, otherwise we will email you when the item is in stock.

Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every
attempt will be made to contact you to make arrangements for re-shipment.

Order processing
Order processing will not begin until we receive a confirmed order and full payment.